Refund Policy
Last updated: 23 April 2026
TL;DR
Full refund within 14 days of purchase, no questions asked. Just email payments@wolfberry.se with your order number. We'll process the refund within 5 business days.
14-day money-back guarantee
If you are not satisfied with PrivMark Pro for any reason, you can request a full refund within 14 days of your purchase date. This applies to all customers worldwide, whether you purchased as a consumer or as a business.
Right of withdrawal (EU/EEA consumers)
If you are a consumer resident in the European Economic Area, you have a statutory right under Swedish distance-selling law (distansavtalslagen, which implements EU Directive 2011/83/EU) to withdraw from your purchase within 14 days of placing the order, without giving any reason.
PrivMark Pro is digital content. Under EU law, the statutory right of withdrawal would normally end as soon as you begin using the digital content after acknowledging the loss of that right at checkout. We do not rely on that exception: we grant you the full 14 days regardless of whether you have activated or used PrivMark Pro in that period.
How to request a refund
- Email payments@wolfberry.se within 14 days of your purchase.
- Include your order number (found in your purchase receipt email) and the email address you used at checkout.
- A brief reason for the refund is appreciated to help us improve, but not required.
Processing time
We will confirm receipt of your refund request within 2 business days and process the refund within 5 business days of that confirmation. The refund will be issued to the original payment method used at checkout. Your bank or card issuer may take additional time to display the refund on your statement (typically 5–10 days).
What happens to your license
When a refund is issued, we revoke the associated license. The PrivMark app will stop unlocking Pro features on next launch and fall back to the free Standard edition. Your documents and settings are unaffected — you continue to use the editor freely.
Refunds after 14 days
Refunds after the 14-day period are considered at our discretion and are typically granted only in cases of:
- A material defect in the Software that we are unable to fix within a reasonable time; or
- A purchase made in error (e.g. duplicate purchase).
Chargebacks
If you believe a charge is unauthorized or incorrect, please contact us first — we resolve nearly all issues within a few business days. Initiating a chargeback with your card issuer before contacting us may result in the associated license being permanently revoked.
Contact
Refund and billing questions: payments@wolfberry.se
General support: hello@privmark.app
Wolfberry AB
Org.nr 559269-4599
VAT SE559269459901
Sweden